FAQ

When will my order ship?
iNFable will ship all proprietary branded items within 48 business hours. Items that come directly from the manufacturer are ordered by iNFable within 48 business hours, but receiving the merchandise is subject to the manufacturer. 


How much does shipping cost?
Charges are calculated at check-out and determined by the size of your order and the provided shipping address.


Can I change my order or shipping address after it has been placed?
At iNFable, we are committed to processing your order as fast as possible, therefore it is difficult to make changes after an order is placed. If a change to your order is necessary, please contact us as soon as possible and we will do our best to satisfy your request.


Can I return my order?
Yes. You can return your order within 30 days for any reason as long as the sock labels and packaging are intact. You are responsible for return shipping charges and will not be reimbursed for original shipping charges unless there is a product defect.


When will I see my refund?
Refunds will be processed within 3-5 business days of receiving your order back at our facility. Some US and international banks may have further credit processing delays outside of our control.


How can I track my order?
Upon completion of your order, iNFable will send an updated email to the email address provided with the tracking information for the package.


Who designs your socks?

At the present date John and his son Courtland Hendershot have designed most of the unique inFable style socks. Landon DenHerder designed the HOPE, LOVE, and GRATITUDE socks, and an Unknown individual from Australia designed the Partners Relief and Development socks. Some of our other designs have been designed by the manufacturer's designers.



Where are your socks manufactured?
We work with multiple manufacturers on a global scale to bring you quality and affordable products.



What are your socks made from?

Our premium style is 80% combed cotton. Some styles may differ in material composition percentages. See the product details section on each listing for exact percentages.

 

What are the recommended care instructions for iNFable socks?

  • Wash at a temperature of 40C/104F
  • Turn socks inside out
  • Do not bleach
  • Do not iron
  • For maximum lifespan hang dry

 

What are the recommended care instructions for iNFable hats?

  • Storing is vital in keeping your hat in good condition
  • Note: the brim and crown are easily impressionable, store with care
  • Store in a dry area upside down in order to remove pressure from the brim
  • If hat succumbs to wet conditions please do not force dry. Instead, let the hat air dry in a well-ventilated space
  • Clean hat with great care by hand with either a washcloth or toothbrush with a light dish detergent
  • For other instructions refer to the label inside of the hat

 

Please contact iNFable with any questions or concerns at john@infablesocks.com